Terms of Service

1. Acceptance and operator

Noise Remover is operated by Raees. By accessing or using noise-remover.com (the Service), you agree to these Terms. If you use the Service for an organisation, you must have authority to act for it. Public contact: [email protected].

This wording was updated on 10 October 2026. The no-voluntary-refund wording applies to new purchases from that date, without removing rights or terms applicable to an earlier purchase. Nothing in these Terms removes rights required by applicable law. A Privacy Policy notice is not consent to optional tracking.

2. Service description

The website provides audio and video noise removal and voice enhancement through the Studio, dashboard and documented website API. Capabilities, limits and exports depend on the actual media and your account plan. See current file and plan limits.

Processing quality and completion time vary with the recording and server load; there is no universal result or completion-time guarantee. This is file processing, not a live-call noise-cancellation service. Keep originals and inspect processed results before relying on them. Service changes and any required notices remain subject to applicable law and existing purchase rights.

3. Account registration and responsibilities

3.1 Account creation

Processing requires a registered account and the verification required by the service. Use an email and password or an available sign-in provider. Provide accurate account information and keep it up to date.

3.2 Account security

You are responsible for maintaining the security of your account credentials. You must not share your account password with any third party. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account. We are not liable for any losses resulting from unauthorised use of your account.

3.3 One account per user

You may not create multiple accounts to circumvent free plan limitations. Creating additional accounts to obtain additional free processing minutes constitutes abuse of the Service and may result in permanent termination of all associated accounts.

3.4 Age requirements

You must be at least 13 years old to use the Service. If you are between 13 and 18, you must have parental consent to use paid features of the Service.

4. Plans, billing, and payments

4.1 Free plan

The current Free plan provides eligible verified accounts with 15 processing minutes per calendar month. Audio downloads use WAV; supported video jobs can provide a cleaned video result. File and duration limits are listed on the pricing page. Monthly allowance resets do not carry unused minutes into the next month.

4.2 Paid subscriptions

Paid plans are billed according to the plan and renewal information displayed at checkout. Recurring subscriptions renew unless cancelled before the renewal date. Use the available billing controls or contact support if cancellation is unavailable or fails. Cancellation stops future renewals; access normally continues until the end of the paid period, subject to account and service terms. It does not itself refund an existing payment.

4.3 Pay As You Go (PAYG)

PAYG credits are purchased as a one-time payment and have no configured time expiry; account terms still apply. Credits are deducted from your PAYG balance based on the duration of files processed. New PAYG purchases are non-refundable whether used or unused, except where applicable law requires otherwise. Terms applicable to earlier purchases remain unaffected.

4.4 API plans

API plans (Dev, Pro, Business) are billed monthly in advance. Overage (usage beyond the included monthly minutes) is billed at the rates specified on the pricing page at the end of each billing cycle.

4.5 Refund policy

Subscriptions, minute packs and API purchases are non-refundable, except where applicable law requires otherwise. There is no voluntary money-back guarantee. Cancelling a recurring subscription stops future renewals; it does not itself refund an existing payment. Contact [email protected] about a billing error or your applicable rights.

This purchase wording applies to new purchases from 10 October 2026. It does not remove rights or terms applicable to an earlier purchase, or any rights required by law.

4.6 Price changes

We reserve the right to change our pricing at any time. For existing subscribers, price changes take effect at the next billing cycle after at least 30 days' notice via email.

4.7 Failed payments

Payment retries, subscription status and access restrictions depend on the provider and account state. Check the available billing controls and contact support about a failed payment. This is not a guarantee that every failure generates an email or that every account offers the same payment-method controls.

5. Acceptable use policy

5.1 Permitted use

You may use the Service for lawful personal or business purposes, including but not limited to: cleaning up podcast recordings, improving video content audio, processing call recordings for quality review, building applications using the API, and any other legitimate audio processing use case.

5.2 Prohibited uses

You must not use the Service to:

• Upload, process, or distribute audio or video content that violates any applicable law, including copyright law, privacy law, or applicable recording consent laws
• Upload content containing child sexual abuse material (CSAM) or any content that sexualises minors
• Process recordings made without the consent of all parties required by applicable law
• Attempt to reverse engineer, disassemble, or extract our AI models or proprietary algorithms
• Use automated means to circumvent usage limits or rate limits
• Resell, sublicense, or white-label the Service without written authorisation from noise-remover.com
• Introduce viruses, malware, or other harmful code through file uploads
• Conduct any activity that disrupts or degrades the performance of the Service for other users
• Create multiple accounts to circumvent free plan limitations
• Scrape, mine, or extract data from the Service beyond normal API usage

5.3 Content responsibility

You are solely responsible for the content of audio and video files you upload. You represent and warrant that you have all necessary rights, licences, and consents required to upload and process the files you submit. We are not responsible for the content of files you process through the Service.

6. Intellectual property

6.1 Our property

Our branding, interface and original service content are protected by intellectual property law. Third-party software, models and assets remain subject to their respective ownership and licences. Do not copy or distribute material in violation of the rights and permissions that apply to it.

6.2 Your content

You retain all rights to the audio and video files you upload. By uploading files for processing, you grant us a limited, non-exclusive, royalty-free licence to process your files solely for the purpose of providing the Service to you. Temporary media cleanup, result-access expiry and separate backups are described in the Privacy Policy. Access expiry is not a guarantee of immediate erasure of every copy. This processing permission does not authorize model training or unrelated use of your recordings.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us an irrevocable, perpetual, worldwide, royalty-free licence to use such feedback for any purpose, without obligation to you.

7. Privacy

The Privacy Policy explains recordings, account data, administrator access, temporary downloads, weekly backups and the limits of account deletion. The Cookie Policy describes browser storage and separate measurement services. Optional Google Analytics choices are separate from agreement to these Terms. Advertising is currently disabled.

8. Disclaimers and warranties

We do not warrant that:

• The Service will be uninterrupted, error-free, or available at all times
• Any specific level of noise reduction quality will be achieved on any particular recording
• The Service will meet all of your requirements
• Any errors in the Service will be corrected

AI noise removal quality depends on many factors including source audio quality, noise type, voice-to-noise ratio, and other recording conditions that are outside our control. We make no guarantees about specific quality outcomes for individual recordings.

9. Limitation of liability

Nothing in these disclaimers or limitations excludes a right or liability that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, noise-remover.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the Service
• Any unauthorised access to or alteration of your files or data
• Any content obtained from the Service
• Any other matter relating to the Service

In no event shall our total liability to you for all claims arising from or relating to the Service exceed the amount paid by you to us in the twelve months preceding the claim, or $100 if you have not paid any amounts.

10. Termination

10.1 Termination by you

Use the available account-deletion controls or contact support to request closure. Active jobs and subscription cancellation can affect completion. The current soft-delete behavior and separately retained records are explained in the Privacy Policy; account closure is not complete anonymization or guaranteed erasure of all associated data. Refund terms, mandatory rights and earlier purchase rights remain as described above.

10.2 Termination by us

We reserve the right to suspend or terminate your account immediately, without notice, if:

• You violate these Terms, particularly the Acceptable Use Policy
• You engage in fraudulent activity or abuse of the free plan
• Your continued use of the Service poses a risk to other users or the integrity of the Service
• Required by law or a regulatory authority

In cases of termination for cause, you will not receive a refund of any prepaid subscription fees. For new purchases, no additional voluntary pro-rata refund guarantee is offered on termination without cause. Any rights required by applicable law and terms applicable to an earlier purchase remain unaffected.

11. Applicable law and disputes

Contact [email protected] about a concern or dispute so it can be addressed. Applicable law determines your mandatory rights and available remedies. This updated wording does not impose binding arbitration, an individual-only dispute requirement or a waiver of rights that cannot lawfully be waived. It does not retrospectively remove rights or terms of an earlier purchase.

12. Changes to these terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 14 days' notice by email and via a prominent notice on our website before the changes take effect. If you do not agree to the revised Terms, you must stop using the Service before the effective date of the changes.

13. Contact

Operator: Raees. Public contact: [email protected] or the contact page. Do not send passwords, verification codes or full card details in a support message.