Get in touch with us

Whether you have a question, need technical support, want to discuss a business partnership, or just want to say hello — send us a message and we'll review it during support availability.

Response times vary

[email protected]

Audio support specialist helping a creator with a recording

General support

Questions about the tool, processing issues, account problems, or anything else — we're here to help.

[email protected] Response times vary

Business enquiries

Enterprise plans, volume pricing, white-label options, API integrations, and partnership opportunities.

[email protected] Select Business / enterprise below

Press & media

Interviews, product demos, press kits, quotes, and media coverage requests — happy to talk.

[email protected] Select Press & media below

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All enquiries [email protected]

Business enquiries Choose Business / enterprise

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Before you write

Common questions we get

You might find the answer right here — saves us both time.

My audio still sounds noisy after processing — what should I try?

Check the original, compare another mode, and listen to the most difficult passage. Converting a damaged or low-bitrate source to WAV cannot restore missing information. Contact support with a non-sensitive description and job reference; do not attach private recordings unless necessary and explicitly agreed.

I was charged but my plan didn't activate — what do I do?

Payment confirmation and plan activation can be delayed. Try refreshing your dashboard after 5 minutes. If your plan still shows as Free, please email [email protected] with your receipt number and we'll investigate it during support availability.

Can I get a refund on my subscription?

Subscriptions, minute packs and API purchases are non-refundable, except where applicable law requires otherwise. There is no voluntary money-back guarantee. Cancelling a recurring subscription stops future renewals; it does not itself refund an existing payment. Contact [email protected] about a billing error or your applicable rights. This purchase wording applies to new purchases from 10 October 2026. It does not remove rights or terms applicable to an earlier purchase, or any rights required by law.

How do I cancel my subscription?

Log into your dashboard, go to Billing in the sidebar, and click Cancel subscription. Your plan stays active until the end of the current billing period. Contact support if you have trouble cancelling; response times vary.

Is my audio stored on your servers?

Uploads use temporary server storage. The processing service attempts to delete input and intermediate files when a job finishes or fails. Completed outputs currently have a one-hour download-access window, and scheduled cleanup checks expired outputs every five minutes. Expiry blocks access; it does not guarantee physical or backup deletion at that exact instant. Keep your original and download before the displayed expiry. Customer recordings are not used for training or shared with others.

I'm a developer — how do I get API access?

Visit our pricing page and select an API plan (Dev at $19/mo, Pro API at $49/mo, or Business at $99/mo). Once subscribed, use the available API key controls in your dashboard. Full documentation with code examples in cURL, Node.js, Python, and PHP is available at noise-remover.com/api. Need a custom volume deal? Use this form and choose Business / enterprise.

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