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Find answers to the most common questions about noise removal, voice enhancement, billing, API access, and more.
How to remove background noise from video
Use an eligible email-verified account and retain your original recording.
- Open Studio and select one supported video file within your account size, duration and minute limits.
- Choose Auto or another mode as a starting point, then submit processing. Follow the displayed status; completion time varies.
- Compare the same passage before and after at similar loudness. Check quiet words and any change to wanted sound.
- Download before the displayed expiry. For video, review the cleaned soundtrack, picture and lip sync.
Cleanup may reduce hum, hiss, traffic, fans or room noise, but cannot guarantee every interruption is removed or recreate speech that was not recorded intelligibly. See current plan limits.
Open Studio →How to remove background noise from audio
Use an eligible email-verified account and retain your original recording.
- Open Studio and select one supported audio file within your account size, duration and minute limits.
- Choose Auto or another mode as a starting point, then submit processing. Follow the displayed status; completion time varies.
- Compare the same passage before and after at similar loudness. Check quiet words and any change to wanted sound.
- Download before the displayed expiry. Free audio export is WAV; eligible paid plans provide additional audio formats.
Cleanup may reduce hum, hiss, traffic, fans or room noise, but cannot guarantee every interruption is removed or recreate speech that was not recorded intelligibly. See current plan limits.
Open Studio →How to remove noise from video
Use an eligible email-verified account and retain your original recording.
- Open Studio and select one supported video file within your account size, duration and minute limits.
- Choose Auto or another mode as a starting point, then submit processing. Follow the displayed status; completion time varies.
- Compare the same passage before and after at similar loudness. Check quiet words and any change to wanted sound.
- Download before the displayed expiry. For video, review the cleaned soundtrack, picture and lip sync.
Cleanup may reduce hum, hiss, traffic, fans or room noise, but cannot guarantee every interruption is removed or recreate speech that was not recorded intelligibly. See current plan limits.
Open Studio →How to remove noise from audio
Use an eligible email-verified account and retain your original recording.
- Open Studio and select one supported audio file within your account size, duration and minute limits.
- Choose Auto or another mode as a starting point, then submit processing. Follow the displayed status; completion time varies.
- Compare the same passage before and after at similar loudness. Check quiet words and any change to wanted sound.
- Download before the displayed expiry. Free audio export is WAV; eligible paid plans provide additional audio formats.
Cleanup may reduce hum, hiss, traffic, fans or room noise, but cannot guarantee every interruption is removed or recreate speech that was not recorded intelligibly. See current plan limits.
Open Studio →Noise Remover is a browser-based service that attempts to reduce unwanted background sound in supported audio recordings and video soundtracks. Upload, choose a mode, compare the original and processed result, and download before expiry. Results depend on what was captured.
An email-verified account is required for processing with your available allowance. You can listen to the supplied demonstrations without creating an account. Account eligibility and usage limits still apply.
Hum, hiss, fans, room noise, traffic and some short interruptions may be reduced. Loud door closures, wind overload, clipping and sound overlapping speech can limit the result. Cleanup is not a guarantee of complete removal or perfectly unchanged speech.
The website supports modern mobile browsers. File selection, microphone permissions, memory, network speed and browser support can affect the workflow. Processing runs on the server, but upload and playback still depend on your device.
Time depends on file size, duration, decoding and server load. Follow the upload and processing status. Queue priority does not guarantee a particular completion time.
Studio Free permits up to 200 MB and 15 minutes per file, within your available minutes. Weekly and Monthly permit up to 1 GB (1,024 MB) through chunked upload and 60 minutes per file. Yearly permits that size and 120 minutes. PAYG allows up to 60 minutes within your balance, but a Free account still has the 200 MB upload check. The developer API direct-upload route has a separate 200 MB limit and API plans have a 60-minute duration limit. See plan limits before uploading.
Music mode is a starting point for music or mixed recordings. Listen for changes to instruments, transients, room sound and vocals. Noise reduction can remove wanted sound; retain the original and compare rather than assume the preset guarantees preservation.
The current Free plan provides eligible verified accounts with 15 minutes per month, WAV audio export and a 15-minute per-file limit. No card is required to create a free account. This is a current plan, not a promise of unchanged limits forever.
Auto, Podcast, Video, Call, Voiceover and Music are starting points for different material. Compare the same passage at similar listening levels. Try another mode from the original if quiet words, consonants or wanted musical detail change.
Denoising and enhancement can change the voice as well as background sound, especially when they overlap. Compare complete words, pauses and consonants. If the result sounds thin or unnatural, try a different mode from the original; a quieter background alone is not proof of improvement.
An additional pass is not guaranteed to improve the recording and can increase artifacts or remove wanted detail. Prefer comparing modes from the original. Each new submitted job remains subject to account usage and limits.
Check the original, compare another mode, and listen to the most difficult passage. Converting a damaged or low-bitrate source to WAV cannot restore missing information. Contact support with a non-sensitive description and job reference; do not attach private recordings unless necessary and explicitly agreed.
You can upload an exported recording in a supported format if you have the rights and required permissions. Conferencing compression, overlapping voices and clipping may limit cleanup. A meeting URL is not a supported file upload.
The service can process a recording containing multiple speakers, but it does not guarantee speaker separation or equal cleanup for every voice. Check each speaker, quiet words and overlapping sections before keeping the result.
Background-noise reduction is not a guaranteed music or vocal-separation tool. Music overlapping speech may remain, or wanted speech may change. Compare the supplied result rather than rely on complete music removal.
Noise reduction works on the audio signal rather than translating or transcribing it. Results depend on the recording and overlap with noise; no language-specific quality benchmark is claimed.
Uploads use temporary server storage. The processing service attempts to delete input and intermediate files when a job finishes or fails. Completed outputs currently have a one-hour download-access window, and scheduled cleanup checks expired outputs every five minutes. Expiry blocks access; it does not guarantee physical or backup deletion at that exact instant. Keep your original and download before the displayed expiry.
Common inputs include MP3, WAV, FLAC, M4A, OGG, AIFF and AAC audio, and MP4 or MOV video. An extension does not guarantee that every internal codec, protected or damaged file can be decoded. The server validates the actual media; size, duration and account limits apply.
Free audio export is WAV. Eligible paid plans add MP3, FLAC, M4A, OGG and AIFF. Video processing provides a cleaned video with its enhanced soundtrack; these six audio formats are not six video container options.
Use WAV for an editing workflow where file size is less important, or an available compressed format for sharing. FLAC is lossless audio compression. Check the needs of the destination; exporting a lossy source as WAV or FLAC does not recover information already lost.
No direct YouTube URL import is offered by this upload workflow. Supply a supported file that you are permitted to process. Do not download or use content without the necessary rights.
Processing and export may change tone, dynamics and encoding. Noise reduction cannot restore missing or clipped speech. Compare at similar loudness and retain the source; a higher output bitrate alone does not prove better sound.
The Studio upload interface accepts one file for a job. Do not assume a batch-upload feature or unlimited concurrent jobs. API integrations must follow their account rate limits, available usage and asynchronous job workflow.
The website uses Stripe and PayPal payment options where available in the purchase flow. Supported cards and wallets depend on the provider, device and region. Check the methods and total shown in checkout before authorizing a payment.
Use the available account billing controls or contact support if cancellation is unavailable. Cancelling a recurring subscription stops future renewals; paid access follows the current billing period and account status. Subscriptions, minute packs and API purchases are non-refundable, except where applicable law requires otherwise. There is no voluntary money-back guarantee. Cancelling a recurring subscription stops future renewals; it does not itself refund an existing payment. Contact [email protected] about a billing error or your applicable rights.
The inspected application does not configure a time expiry for purchased PAYG minutes. They remain subject to your account balance and the applicable service terms, not a guarantee that the service will operate forever.
Subscriptions, minute packs and API purchases are non-refundable, except where applicable law requires otherwise. There is no voluntary money-back guarantee. Cancelling a recurring subscription stops future renewals; it does not itself refund an existing payment. Contact [email protected] about a billing error or your applicable rights. This purchase wording applies to new purchases from 10 October 2026. It does not remove rights or terms applicable to an earlier purchase, or any rights required by law.
Cancellation concerns future renewals. Check the billing status and paid-through date in your account. When paid eligibility ends, available limits and features follow your resulting account plan. Download outputs before their individual expiry; a subscription does not provide permanent media storage.
No student or nonprofit discount is guaranteed by this page. Contact support about current availability before buying; a request does not itself change checkout pricing.
Payment confirmation can be delayed. Check the account used for the purchase, then contact support with the payment provider and a non-sensitive receipt or transaction reference. Do not send passwords, verification codes or full card details. Response and resolution times vary.
The current Yearly price is $107.88 paid upfront, equivalent to $8.99 per month. Compared with twelve $14.99 monthly payments ($179.88), that saves $72, approximately 40%. Yearly permits 120 minutes per file rather than 60 on Monthly. Confirm the final total and renewal terms at checkout.
Developer API subscriptions are separate from creator subscriptions. Review the API documentation and your account key controls. Keep secret API credentials on your server, not in public frontend code or chat.
The configured rates are $0.05 per minute for Dev, $0.04 for Pro API and $0.03 for Business after included usage. Review your plan and the checkout terms before buying. Included-minute unit prices are not overage rates.
The API accepts a webhook URL for eligible Pro API and Business plans. Treat asynchronous delivery as something your integration must test; validate the documented payload, retries and authentication with your test integration rather than assume an SLA.
The current plan limits are 60 requests per minute for Dev, 120 for Pro API and 300 for Business. Handle rate-limit responses and use the response headers rather than aggressive job polling. Account usage and file limits are separate restrictions.
Any language that can make HTTPS requests and submit the required file upload can integrate with the REST API. Documentation includes examples; validate error handling, asynchronous status checks and expiring downloads in your own environment.
The public website API documentation does not offer a separate customer sandbox. Do not treat a live key as a sandbox key or assume test jobs are free. Use a specifically approved isolated test environment or account; the private mobile staging environment is not public customer API access.
Uploads use temporary server storage. The processing service attempts to delete input and intermediate files when a job finishes or fails. Completed outputs currently have a one-hour download-access window, and scheduled cleanup checks expired outputs every five minutes. Expiry blocks access; it does not guarantee physical or backup deletion at that exact instant. Keep your original and download before the displayed expiry.
Customer recordings are not used for model training and are not shared with others. That does not mean no temporary server storage is involved. See the Privacy Policy for recording and account information.
The public website uses HTTPS for transfer. HTTPS does not by itself prove encrypted server storage, a security certification or immediate backup erasure. Do not upload a recording without the rights and permissions required to process it.
Customer recordings are not shared with others or used for training. This does not mean payment, email-delivery and hosting providers receive no service or account data. Optional analytics require a choice, and advertising is currently disabled. See the Privacy Policy.
Contact [email protected] to request account deletion or discuss a privacy request. Required billing records and any applicable backup retention are not the same as temporary media download expiry. Do not assume a download expiry deletes every account record or backup.
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